Changed your opening hours? Got a new photo? Need a small text update or layout adjustment? Those are the kinds of jobs the allowance is for, along with troubleshooting a small website issue.
Care + Support and Website Partner requests are prioritised ahead of ad-hoc work. I aim to acknowledge priority-support requests within one working day, Monday to Friday, 9am–5pm, excluding bank holidays.
That’s an acknowledgement, not a guaranteed fix time. Resolution depends on the problem and whether third parties are involved.
I’ll look at the problem and explain what needs doing. Restore support is included when needed. If an update I carry out causes a problem, sorting that out is part of the maintenance.
Existing faults, cleaning up a hacked site or bigger repairs may need a separate quote. Regular care reduces avoidable problems; it can’t prevent every fault or security incident.
Out-of-hours emergency support isn’t included in the monthly plans. It costs £150/hour with a one-hour minimum, subject to availability. It isn’t a guaranteed 24/7 service.
This is for serious faults such as the website being unavailable, checkout or enquiries failing, or a suspected security incident preventing normal business operation. Text changes, image swaps, layout tweaks, SEO, marketing, campaign changes and routine content updates are handled during working hours.
Marketing campaigns, Google Ads, major SEO work, full landing page builds, significant new development and bigger design work need a separate quote. Routine content requests beyond your plan’s allowance are agreed separately too.
Reviews and recommendations help identify what needs attention. They don’t automatically include all the suggested work.
Website design, ecommerce and practical marketing support.
DM2, Bovis House
Victoria Road
Hartlepool
TS24 7SE