Set up email on Android

Add your email account

1. Open the Gmail app.
2. Tap your profile picture in the top-right corner.
3. Choose Add another account.
4. Select Other.
5. Enter your full business email address.
6. Choose Personal (IMAP) when Gmail asks what type of account you’re adding.
7. Enter your mailbox password.

Gmail will then ask for the incoming and outgoing mail settings.

Enter your mail settings

You can find the current server details for your mailbox in your Client Area.

For incoming mail use:

Account type: IMAP
Port: 993
Security: SSL/TLS
Username: your full email address
Password: your mailbox password

For outgoing mail use:

Port: 465
Security: SSL/TLS
Sign-in required: Yes
Username: your full email address
Password: your mailbox password

Make sure the outgoing username and password are entered even if Gmail looks like it might let you continue without them.

Finish the setup

Once the account has been added, Gmail will ask about things such as:

• how often to check for new mail;
• notifications;
• syncing email;
• and the name shown on outgoing messages.

Choose the options that suit you and finish the setup.

Check it actually works

Don’t just check that your inbox appears.

Send a test message to another email address, then reply to it.

That confirms both incoming and outgoing email are working.

Seeing a security or certificate warning?

Don’t switch off encryption or accept an untrusted certificate just to make the warning disappear.

Check:

• the incoming and outgoing server details against your Client Area;
• your full email address;
• your password;
• and the date and time on your device.

If the warning keeps appearing, send me a screenshot of the error.

Changed your password recently?

If you’ve recently changed the mailbox password, Gmail may still be trying to use the old one.

Update the password for both incoming and outgoing mail.

If the same email address is connected to other phones, tablets or computers, they may need updating too.

Using a different Android email app?

The exact buttons and menu names will vary between Android phones and email apps.

The important details are the same:

• use IMAP;
• use the server details shown in your Client Area;
• use your full email address as the username;
• and keep secure connections enabled.

These instructions add your mailbox to the Gmail app. They do not move your email into Gmail or turn it into a Google Workspace account.

Still not working?

Tell me:

• the email address affected;
• which phone or tablet you’re using;
• which email app you’re using;
• what stage you got to;
• and the exact error message you’re seeing.

A screenshot usually helps.

Don’t send me your password or screenshots containing private email content.